Emergency and Mass COMMUNICATIONS

Communication is part of the response, not separate from it 

A mass communications platform connected to the operational picture. 

When every second counts, organisations need a mass communications platform that reaches the right people quickly and with confidence. Built into resilienceOS, communications are enriched with live operational context, helping teams identify who is affected, confirm people's safety and coordinate response from one shared operational picture.

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Notification is not response

Most mass communications platforms are built to broadcast: push a message to a list and move on. But in a real incident, communication is only one part of the response. Before a message is sent, teams need to understand what's happened, who is affected and what needs to be communicated. Once it's sent, they need to confirm who's safe, coordinate action and manage what happens next. 

Unlike a traditional mass communications platform, resilienceOS treats communication as part of the response, not a step before it or a final destination. Every message is connected to live exposure, escalation and response workflows, helping teams turn communication into coordinated action. 

Designed for high-pressure moments.

Enterprise mass communications should be simple, fast, and reliable. 

Unlike traditional mass communications platforms built purely for notification, resilienceOS was designed from real operational resilience experience. Every workflow is built to minimise cognitive load, helping operators communicate quickly, confidently and consistently when every decision counts. 

1

Simple

Designed for operators, with intuitive workflows that help teams launch communications confidently, even during high-stress incidents.

2

Fast

Launch communications, workflows and response actions in seconds, reducing the time between recognising an incident and acting on it.

3

Intelligent

Automate message drafting, delivery retries and operational workflows while keeping operators firmly in control of every decision.

Know who's been notified, who's responded and who's still unreachable - before delay becomes the danger.

Three things most tools do separately. resilienceOS does it together. 

One connected operational process.

1

Reach the right people, not everyone

Blanket alerts create noise, alarm people who aren't affected, and erode trust in the next message you send. resilienceOS targets communication by location awareness, dynamic distribution lists, and live operational context - so the people who need to act hear from you, and the people who don't aren't dragged in.

2

Know who still needs your attention, not just who has replied.

Safety polling, live operational context and Operational AI work together to help teams understand who still needs support, prioritise response and coordinate the next actions.

3

Turn a message into the next action.

Communication is connected to escalation and response workflows, so a notification can trigger the right workflow, mobilise the right people and move the response forward without switching systems.

Separated, each of these is a feature. Together, they're the difference between sending alerts and coordinating a response.

Operational AI
for Emergency and Mass Communications

rosa
Mobilise Site-Wide Comms
Track Alert Responses
Context-Aware Messages
Optimise Channel Coverage
Close Communication Gaps
Target Comms by Location
send

RELIABLE COMMS,
WHEN NETWORKS AREN’T 

Before resilienceOS, getting a message to every worker and confirming who'd received it meant relying on fragmented channels and manual follow-up. Now, reliable mass communications work alongside real-time personnel-on-board data and rapid mustering, so the right message reaches the right people the moment it matters - and teams know it landed. 

Restrata's solution is a critical leap forward for safety in our industry. Real-time data from our sites provides the visibility needed to optimise operations, improve decisions, and save lives.

Group HSEQ Director, NEO NEXT+

Read the full case study

Key outcomes: 

Reliable mass communications that keep messaging fast and effective, even when networks fail

Rapid, accurate mustering during an emergency

Real-time personnel-on-board accountability, live across every site

Everyone counted, with no one left unaccounted for

Communicate with confidence when disruption hits 

Reach the right people, confirm they're safe, and move from message to response with one mass communications platform. 

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