Outcomes
- Accelerated Crisis Response: Reduced incident management time from hours to minutes through automated data collection and assessment.
- Unified Global Operations: Consolidated fragmented data & systems across 30 countries into one cohesive platform.
- Improved Decision Accuracy: Enabled leadership to act on real-time, vetted information rather than manual reports.
- Freedom of Choice: Integrated multiple intelligence providers for tailored, region-specific insights.
- Enhanced Workforce Safety: Delivered reliable communication and accountability for 15,000 employees worldwide.
Client Bio
Helmerich & Payne (H&P) is a century-old drilling services company operating across 30 countries with a global workforce of over 15,000 employees. The company provides advanced drilling solutions to the oil and gas industry and beyond, maintaining a reputation for innovation and operational excellence.
Operating in complex, high-risk environments, H&P needed a solution that could unify fragmented systems, improve crisis coordination, and provide accurate, timely intelligence to protect its people and assets around the world.
Situation
Before implementing Restrata’s resilienceOS, Helmerich & Payne relied on multiple, disconnected mass communication tools to share information across its global operations. Each incident required manual data collection and assessment from multiple departments — Security, HSE, HR, and Operations — resulting in delayed, inconsistent responses and significant manpower costs.
The H&P team faced several core challenges:
- Gathering and verifying data from multiple, siloed systems.
- Communicating with global employees across variable networks and channels.
- Achieving accurate situational awareness during fast-moving crises.
- Maintaining flexibility to select the most relevant intelligence providers per region.
This fragmented approach made it difficult to respond quickly, maintain accuracy, and deliver the level of care and protection expected by their global workforce.
Impact
The lack of a unified platform meant incident response often took hours instead of minutes, requiring multiple teams to coordinate data manually. In a crisis, this delay could affect both safety outcomes and operational continuity.
H&P recognised the need for a centralised, automated solution capable of unifying data, simplifying communication, and empowering its teams to focus on people — not on processing information.
Customer Testimonial
““resilienceOS gives us a 360° view of risk, integrating threat intelligence, travel records, access control, and more into one operating picture. resilienceOS saves hours and acts as a force multiplier for our global security team.”
— Rob Ream, VP of Global Security at Helmerich & Payne
Resolution
Helmerich & Payne implemented Restrata’s resilienceOS, an integrated resilience platform designed to unify risk, operational, and personnel data into one clear operating picture.
Key capabilities delivered:
- Unified Data Hub: Aggregated multiple systems into a single view for faster insight and response.
- Automated Data Processing: Reduced manual workload by automating data collection and vetting.
- Global Communication Tools: Ensured reliable messaging across diverse geographies and network conditions.
- Open Integration Ecosystem: Allowed H&P to select and combine multiple threat intelligence providers for better regional accuracy.
- Business Continuity Enablement: Transformed resilienceOS from a crisis tool into a foundational business continuity platform supporting global operations.
By adopting resilienceOS, H&P strengthened its global resilience posture — improving response speed, decision confidence, and operational clarity across all regions.
Want to improve your global security and operational resilience? Talk to us and see how resilienceOS can transform your operations. Book a meeting with one of our specialists.