Incident and crisis management: How a resilience operating system gives you a better completely coordinated response
Incident and crisis management (ICM) is a core tenet of organisational resilience. This is because, no matter your size or vertical, incidents and crises have no prejudice in business. They are an inevitability. Mitigating against either an incident (a situation that could be or lead to a disruption, loss, or emergency) and a crisis (a situation with an elevated level of uncertainty that interferes with central business activities and can affect the credibility of an organisation), is essential in the operation of any modern enterprise. But incident and crisis management needs bringing into the 21st century, no longer sitting so disparately isolated. It is a necessity to integrate it into a complete resilience solution.
Incident and crisis management means anticipation, preparation, and response
With all the complexities of the modern commercial environment, companies need streamlined, easy-to-use solutions when considering resilience. In anticipation, preparation and response to incidents and crisis, we need the ability to connect and digitise emergency response processes, provide real-time unified situational awareness, enable swift collaboration across teams and deliver a faster, better-informed response to dynamic risks, incidents, and crises. These capabilities provide us with a robust resilience solution, fit for contemporary organisations. If that was not enough, it should also provide you with an increased duty of care whilst de-risking operations globally.
Incident and crisis management means real-time, unified situational awareness
A further element to true resilience software is real-time, unified situational awareness. This part of the solution allows you to connect all three levels of your response, enabling site response teams, incident management teams and crisis management teams to deliver the best outcome possible.
A common operating view across response teams & stakeholders
Finally, a solution built from resilience effortlessly connects to the reality on the ground, translating events into a clear understanding in the global operations command centre, improving overall visibility and decision-making, saving time, and reducing resource cost overheads, ensuring a robust response 24/7 with anywhere, anytime, any devices access, keeping stakeholders informed. All within one single pane of glass through a resilience solution.
Incident and crisis management is no longer a standalone disparate offering for organisations craving resilience. Anticipation, preparation, and response alongside unified, real-time situational awareness across your response teams and stakeholders highlight the power of organisational resilience, when facilitated with the correct software solution.
Te right software should provide you with an end-to-end incident and critical event management solution, enhanced cross-functional visibility, collaboration and coordination, virtual global operations command centre access (available 24/7), increasing productivity, governance, and compliance globally for your organisation. It is time to consider a resilienceOS.