Critical event alerts and mass comms: How a resilience operating system ensures timely, accurate and reliable communications at critical moments
Critical event alerts and mass comms ensure timely, accurate and reliable communications at critical moments. This is one of the most important parts of a resilient organisation. As part of your digital solution, you should ensure emergency and mass communication software is available for effective communication with key stakeholders amid any type of incident. This ranges from pandemics to extreme weather conditions and natural disasters, to regional and locally specific emergencies and security threats.
Critical event alerts and mass comms means timely, accurate and reliable communications at critical moments
We also need our resilience systems to trigger timely, accurate and reliable information at critical moments of disruption. This means streamlining critical mass communication across your sites, notifying, and concurrently communicating with your affected workforce via SMS, email, voice, call, WhatsApp, Signal and Telegram. We also need to ensure the correct distribution and relevant duty of care for related communications. We can implement this using polling, assistance requests, welfare confirmation functionality to actively monitor status and confirm actions.
eal-time, unified data
Communication like this requires real-time, unified data access. Resilience solutions supply organisations with the reach required to communicate with your specific audience quickly and efficiently. This can be done through multiple communication channels, be it email, SMS, voice call and applications.
Keeping relevant employees & stakeholders informed
Alongside this, we need to keep everyone your organisation cares about informed at crucial moments. This is critical in the role of alerting and mass communication. Software needs to create sender logic and granular recipient specification processes to distribute comms to the right people via multiple channels. This includes the use of local numbers to ensure high levels of message deliverability across countries and regions. You should also be able to personally configure comms with ease and cater to specific alerting contexts, including integrated incident response and management. All as part of one, unified resilience operating system.
Understanding impact, action, and reviews in real-time
In addition, we need to comprehend impact and quickly understand how to act upon the information we are provided with. Better yet, this needs to happen in real-time to offset any further risks and minimise response lag. A resilienceOS gives you unrivalled notifications of potential disruptions and risk that may affect your workforce. Start communicating with those affected within minutes, access multiple response options with granular polling functions (safety poll, custom poll, acknowledge only) and help cater to specific alerting scenarios to better understand status. All of this, plus clear actionable inputs to keep your organisation proactive.
Fundamentally, critical event alerts and mass comms are a challenge at the best of times, but they should not have to be. Operating one connected system powered by a resilienceOS, creates the infrastructure necessary to communicate effectively and efficiently at pivotal moments of disruption and risk. This involves capabilities like communication templating to speed up your comms distribution, multiple response options available with granular polling functions, rapid guided workflows for creating and sending comms and a comprehensive reporting dashboard on delivery and responses, and much more. This is just one part of resilienceOS, the backbone of organisation-wide resilience. It is time to consider a resilienceOS.