Integrating Incident Management into Business Continuity Plans

    Restrata Team
    Restrata Team

    From Reaction to Recovery

    Integrating incident management into business continuity plans is a pivotal step for modern enterprises. This holistic approach ensures that organisations are not just reactively addressing challenges as they arise, but are also equipped with a robust roadmap for recovery. By transitioning from mere reaction to a structured recovery process, businesses can navigate disruptions with resilience, ensuring minimal impact and a swift return to operational normalcy.

    The unexpected can strike at any moment. From cyber-attacks to natural disasters, businesses are constantly at risk. However, it’s not just about reacting to these incidents; it’s about recovering and ensuring continuity. Integrating incident management into business continuity plans is no longer a luxury—it’s a necessity.

    In the intricate world of business operations, the unexpected is always lurking around the corner. Whether it’s a sudden supply chain disruption, a natural disaster, or a transportation mishap, businesses are perpetually at risk. But the real challenge isn’t just in reacting to these incidents; it’s about ensuring a swift recovery and maintaining business continuity.

    Understanding the Landscape

    For businesses, the stakes have never been higher. A report by PwC highlighted that 75% of companies without business continuity arrangements confess to failing within three years of a major incident1. If you’re a decision-maker in your organisation, this statistic should be a wake-up call. It underscores the importance of not just having a plan but ensuring that it’s robust, comprehensive, and integrated with incident management.

    The Dual Challenge: Journey and People Management

    When we talk about business continuity, it’s not just about the processes and systems; it’s about the people. Journey management, which focuses on the entire travel process of an employee, becomes crucial. It’s not merely about ensuring that they have a safe trip, but also about providing real-time alerts and support in case of any disruptions.

    Similarly, people travel management isn’t just about logistics. It’s about ensuring that every employee, whether they’re travelling for work or stationed remotely, is accounted for and safe. A sudden geopolitical event in a region where your employees are on assignment can escalate quickly. How do you ensure their safety? How do you provide them with real-time updates and support?

    Accounting for People: More Than Just Numbers

    One of the most critical aspects of incident management is accounting for people while they’re in transit. It’s not just about knowing where they are but ensuring they have the resources and support to navigate any situation. According to a study by the Business Continuity Institute, 68% of businesses see tracking employees during work-related travel as a significant challenge2. For you, this means that there’s a pressing need to integrate real-time tracking and communication tools into your business continuity plans.

    The Bigger Picture: Business Continuity and Incident Management

    For businesses, integrating incident management into business continuity plans means ensuring operations can continue with minimal disruption. For you, it means having the peace of mind that there are systems in place to ensure your safety and well-being. It’s a win-win, but only if executed correctly.

    In the ever-evolving landscape of business risks, being prepared is no longer just an option; it’s a necessity. By integrating incident management into business continuity plans, businesses can ensure they’re not just reacting to incidents but are well-prepared for recovery. For decision-makers like you, it’s time to rethink, re-strategise, and reinforce your business continuity plans.

    You can book a demo on resilienceOS here to discover how you can integrate incident management into business continuity plans, enhance resilience and ensure continuity of operations.


    1. PwC, “Business Continuity Insights Survey Results.” 
    2. Business Continuity Institute, “Tracking Employees During Work-Related Travel.”