Outcomes
- Ready before the crisis. Integrated intelligence feeds gave H&P early visibility of people, travel and exposure in the build-up to conflict – enabling proactive decisions, not reactive scrambling.
- A proactive risk posture. The team proactively generated personnel-on-board (POB) reports, restricted travel and monitored evolving events in advance of escalation – narrowing exposure while there was still time to act.
- A deliberate response, not a scramble. When conflict began, the key data was already in place, so the team could focus on emerging detail and respond methodically rather than firefighting.
- One operational picture across 30 countries. Fragmented systems consolidated into a single, vetted, real-time view for a workforce of 15,000 employees worldwide.
- The right intelligence for every region. The ability to access multiple region-specific intelligence providers integrated into one picture – the right intelligence for each geography, without lock-in.
- Foundational to the global security program. resilienceOS shifted from a crisis tool to the backbone of how H&P sees, decides and acts on risk globally.
Client Bio
Helmerich & Payne (H&P) is a century-old drilling and energy-services company operating across 30 countries with a global workforce of more than 15,000 people. The company delivers advanced drilling solutions to the oil and gas industry and beyond, with a long-standing reputation for innovation and operational excellence.
H&P operates in some of the most complex, high-risk environments in the world – including regions where geopolitical instability can change the picture overnight. Protecting its people and assets demands more than the ability to send a mass message in an emergency. It demands knowing with confidence, at any moment, where people are, who is moving, and where the next exposure is most likely to come from.
Situation
In a conflict environment, readiness is built months in advance
Recent events in the Middle East exposed a hard truth about legacy operating models. As tension escalated and then tipped into open conflict through early 2026 many organisations discovered – at the worst possible moment – that they did not have an accurate view of where their people were. Fragmented systems slowed response. Evacuation timelines ran too long. Businesses that had never thought of themselves as exposed suddenly were.
For a company with people, contractors, and travel routes threaded through the region, the question was no longer ‘can we respond when something happens?’ It was ‘are we already positioned for what’s coming?’
Historically, H&P had relied on multiple, disconnected communication tools to share information across its global operations. Each incident meant four departments – Security, HSE, HR, and Operations – chasing and vetting data by hand before anyone could establish a clear picture. Slow, inconsistent, and costly in manpower at exactly the moments when speed mattered most. The hardest work fell at the worst time: assembling and vetting data while the situation moved, reconciling conflicting systems, and trying to locate people in real time when minutes counted. Response stretched from minutes into hours, and the early window – the one that most shapes outcomes – was lost to processing information instead of protecting people.
In a fast-moving regional crisis, that approach has a hard ceiling. The H&P team needed to:
- See where people were located and who was travelling, continuously – not reconstruct it after an incident.
- Identify their highest-exposure people and sites before a situation escalated.
- Communicate reliably with employees across variable networks and channels in-region.
- Draw on the most relevant intelligence for each geography, rather than a single generic feed.
H&P recognised that resilience in a conflict environment isn’t something you switch on when the news breaks. It has to be standing before the build-up begins.
Resolution: resilienceOS, in place before it was needed
H&P runs Restrata’s resilienceOS as the platform unifying its risk, operational and personnel data into a single operational picture. In the context of the Middle East conflict, four capabilities did the decisive work:
- Integrated intelligence feeds. Multiple, region-specific intelligence providers feeding one picture – giving H&P insight into evolving events and, critically, into where their highest exposures actually were. Because resilienceOS is intelligence-agnostic, H&P kept the providers they trusted and gained one place to act on them.
- Location confidence. A continuous, vetted view of where people were located and who was moving in real-time – so POB reports could be generated proactively rather than assembled under pressure.
- Proactive controls. The ability to restrict travel and tighten posture ahead of escalation, narrowing exposure while there was still time to act.
- Reliable global communications. Messaging that holds across diverse geographies and network conditions, keeping their global workforce reachable when it matters most.
Words from the Chief Security Officer:
“In the build-up to the conflict in the Middle East, resilienceOS gave us insight into where our people were, who was travelling and where our highest exposures were. So when the war began, we weren’t scrambling to find people or generate reports. We already had the key data, and could respond in a deliberate way. resilienceOS is foundational to our global security program.”
“resilienceOS gives us a 360° view of risk, integrating threat intelligence, travel records, access control, and more into one operating picture. resilienceOS saves hours and acts as a force multiplier for our global security team.”
— Rob Ream, VP of Global Security at Helmerich & Payne
The Takeaway
The advantage resilienceOS gave H&P wasn’t a faster reaction once conflict began. It was the position they were already in when it did. The data was there. The intelligence was integrated. The operational confidence was established. So the response was deliberate – focused on the emerging detail, not on catching up.
While others were learning the limits of legacy, fragmented models, H&P was operating from one operational picture. That is what operational resilience looks like in a conflict environment: not a tool you reach for in the crisis, but the foundation already beneath you when it arrives.
Want to be ready before the next escalation – not scrambling after it? Talk to us and see how resilienceOS can transform your global security and operational resilience.