Outcomes
- Improved Incident Management Efficiency: Enhanced ability to manage and respond to incidents with greater speed and accuracy.
- Increased Response Rate: Dramatically improved response times during trial exercises.
- Faster, More Accurate Reporting: Streamlined communication with the Crisis Management Team in Tokyo, delivering faster and more precise updates.
- Greater Confidence in Operations: Increased peace of mind, knowing that response efforts are optimised and ready for any emergency.
Client Bio
Mitsui E&P Australia is a significant player in the Asia-Pacific Oil and Gas industry, managing large-scale operations across two major sites with a team of 50. The company recognised the need to modernise their incident management approach to ensure safety and efficiency in their operations.
Situation
Before partnering with Restrata, Mitsui E&P Australia relied on manual boards and basic logging tools to manage incidents. This outdated approach made it difficult to keep accurate records, monitor real-time developments across teams, and quickly communicate vital information to their Crisis Management Team in Tokyo. The company needed a more sophisticated solution to manage incidents effectively and ensure the safety of their operations.
Impact
The reliance on manual processes posed significant risks, including delayed responses, incomplete records, and inefficient communication. Mitsui needed a system that could provide real-time insights, detailed record-keeping, and fast, clear updates to their crisis management team, ensuring they could handle emergencies with precision and speed.
Customer Testimonial
“Restrata’s customer service is second to none, nothing ever a problem. The ease within which we’ve been able to introduce Restrata has been fantastic.”
— Daniel Thomson, Mitsui E&P Australia
Resolution
Mitsui E&P Australia chose Restrata’s resilienceOS with the Incident and Crisis Management (ICM) module after evaluating various options. The solution was customised to meet their specific needs, offering:
- Detailed Site Maps: Real-time monitoring of their Australian sites, ensuring full visibility during incidents.
- Customised ICM Setup: Tailored configurations for their Incident and Crisis Management Teams, enabling swift and effective emergency responses.
By implementing ResilienceOS ICM, Mitsui transformed their incident management processes, becoming more efficient and effective in handling emergencies and improving communication with their Crisis Management Team in Tokyo.
Want to boost your incident management? Talk to us and see how resilienceOS can transform your response. Book a meeting with one of our specialists.